I Don’t like the Epson E11 Error


Recently, I’ve bought a new printer. And I don’t think I needed to. It was all because of the Epson E11 Error.

What is the Epson E11 Error?

Epson inkjet printers have a waste ink system. That is, after so many prints, nozzle cleans, power ink flushes, the waste ink pad or tank is full. This is where ink that doesn’t make it to paper but for some other reason has left your cartridges goes.

I saw this on my Epson ET-2650, an EcoTank printer I loved and regarded highly.

My Epson EcoTank was printing fine, excellent quality prints, no problems until the screen suddenly flashed red with E11 Maintenance and up came an error on the computer, “Maintenance Required, Cannot Print.”

Seriously, Cannot Print with E11?

To me this seemed odd as the last print made just minutes before this error was perfect. Why Epson?

This E11 Error comes about after a counter of so many prints or sensor in the waste ink pad or tank decides it is full. A bit dubious if you ask me.

Turns out you can force it to reset and fix the problem, but only for a short period.

My Gripe with the E11 Error

The Epson EcoTanks are meant to last 2 years with 1 set of ink. That was about right for me, but I’d already bought a new set of ink hoping for the printer to last another 2 years. Fool I was.

My Epson printer that I spent $600 on was 2.5 years old. Yes, it was outside of warranty. But it was working fine, and it was hard to justify replacing it with something that was working. If it was outside of warranty could I try to fix it myself? No.

Higher end Epson printers like the ET-7750 come with a removable ‘maintenance box’ you can manually replace to reset this error. But it is twice the price as the smaller printers so defeats the purpose for me.

I contacted Epson

I explained I loved their products and have bought plenty of them. Their initial response was a generic one pointing me to an article on their website explaining what the E11 Error was. Useless to me, as I’d even explained I already knew what the error was.

I had no choice but to replace a perfectly good printer because of this error that I think is programmed to come up as a part of built in obsolescence. I didn’t want to spend the money, but it seems unless I spend a few hundred on fixing an older printer, I had to spend a bit more on buying a new one. I bought a new Epson ET-2720 EcoTank. It is a good quality product, but I have issues with the built in obsolescence and the way Epson does business.

2 Comments. Leave new

  • I have the same problem. Ours is a home EPSON XP-520 had it for 5 years and hardly used it. Now with COVID I’m working from home. Just bought $123.00’s worth of XL ink to tide me over and got the E-11 error message. Opened her up and cleaned the pads but can’t over ride the code… can’t even scan. She’s useless but for $75 I can get her repaired and reset. That’s the same price as a brand new printer!! It could take up to 2 weeks to repair and the drive is 45 mins away! Super frustrated as I love my printer and hate the waste of the materials, when it’s the internal counter and not the mechanics of the printer it’s self!! And don’t get me started on the ink as each printer model is different so that has to go to waste too. Sooo mad!!

  • Antoine Timmermans
    August 17, 2020 5:59 am

    Same with me. Shame on Epson!


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